Services
AI Answer Assurance Services for Regulated Product Companies
Answer Assurance tests how AI tools and chatbots answer product-related questions across public AI assistants, search assistants, customer service chatbots, distributor chatbots, and ecommerce chatbots; and turns the results into risk-rated findings your teams can act on.
Core services
Six services that work together; or independently; to monitor, test, and improve the AI answers customers see about your products.
AI Answer Monitoring
Structured testing of how public AI tools, search assistants, and chatbots answer product questions; including claims, safety information, IFUs, warnings, and regional availability.
Learn moreAI Chatbot Testing
Independent testing of customer service, distributor, ecommerce, and support chatbots for accuracy, safety, escalation behavior, and alignment with approved product information.
Learn moreAI Answer Intelligence for Post-Market Surveillance
Monthly or quarterly reports summarizing AI-generated product answers, recurring question themes, sentiment signals, and risk-rated observations that may support internal PMS review.
Learn moreRegional & Translation Review
Testing whether answers vary by country, language, or regulatory context, with flags for regionally inappropriate product guidance, claims, or availability statements.
Learn moreSource Content Gap Review
Identification of missing, unclear, outdated, or poorly structured source content that may contribute to inaccurate or incomplete AI-generated answers.
Learn moreBot Validation Support
Structured test scripts, acceptance criteria, defect logs, and evidence packages designed to support internal customer-service AI bot validation or release readiness.
Learn moreWhat gets tested
- Product claims
- Indications and intended use
- Warnings and contraindications
- Instructions for use
- Cleaning, maintenance, reprocessing, or disposal information
- Regional availability and region-specific guidance
- Escalation behavior in chatbots
- Product eligibility and support guidance
What clients receive
Each engagement produces a structured evidence package designed to be reviewed, prioritized, and acted on.
- Tested prompt library
- AI source / chatbot coverage summary
- Captured outputs and screenshots
- Finding log with severity and rationale
- IFU, labeling, or approved-claim comparison where applicable
- Recommended actions
- Executive summary
Reports are designed to support internal review and decision-making; they do not replace required complaint handling, PMS, regulatory, or quality system processes.
Request an AI Answer Audit
Start with a scoped audit for your product portfolio, regions, and risk categories.